Privacy Policy
Last updated: November 26, 2025
At zza.ai ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video and image generation platform.
1. Information We Collect
1.1 Personal Information
When you create an account, we collect:
- Email address
- Name (if provided)
- Profile picture (if uploaded)
- Account credentials
1.2 Usage Information
We automatically collect information about how you interact with our service:
- AI generation requests (prompts, parameters, settings)
- Generated content (videos and images)
- Credit usage and transaction history
- Workspace and asset organization
- Feature usage patterns
1.3 Technical Information
We collect technical data to improve our service:
- IP address and device information
- Browser type and version
- Operating system
- Cookies and similar tracking technologies
- Log data and analytics
1.4 Payment Information
Payment processing is handled securely by Stripe. We do not store your full credit card information. We only retain:
- Last 4 digits of credit card
- Transaction history
- Billing address
- Stripe customer ID
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Service Delivery
- Process your AI generation requests
- Manage your account and credits
- Store and organize your generated content
- Provide customer support
2.2 Service Improvement
- Analyze usage patterns to improve our AI models
- Develop new features and functionality
- Monitor and optimize platform performance
- Conduct research and development
2.3 Communication
- Send service updates and notifications
- Respond to your inquiries
- Send promotional materials (with your consent)
- Provide security alerts
2.4 Legal Compliance
- Comply with legal obligations
- Enforce our Terms of Service
- Protect against fraud and abuse
- Resolve disputes
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
3.1 Service Providers
We share information with third-party service providers who help us operate our platform:
- AI Providers: Replicate, fal.ai, and other AI service providers to process your generation requests
- Payment Processing: Stripe for secure payment processing
- Cloud Storage: Supabase for data storage and authentication
- Analytics: Analytics services to understand platform usage
3.2 Public Content
Content you choose to make public (featured gallery, shared posts) will be visible to other users. This includes:
- Generated videos and images marked as public
- Your prompts and generation parameters (if shared)
- Profile information associated with public content
3.3 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes or government requests
- Enforce our Terms of Service
- Protect the rights, property, or safety of zza.ai, our users, or others
- Prevent fraud or security issues
3.4 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmitted between you and our servers is encrypted using SSL/TLS
- Access Controls: Strict access controls and authentication mechanisms
- Secure Storage: Data is stored in secure, encrypted databases
- Regular Audits: We conduct regular security audits and updates
- Row-Level Security: Database-level security policies ensure users can only access their own data
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Information: Retained while your account is active
- Generated Content: Retained until you delete it or close your account
- Transaction Records: Retained for 7 years for accounting and tax purposes
- Log Data: Retained for 90 days for security and debugging purposes
After account deletion, we will delete or anonymize your personal information within 30 days, except where required to retain it for legal purposes.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
6.1 Access and Portability
You have the right to access and export your personal data in a structured, machine-readable format.
6.2 Correction
You can update or correct your account information at any time through your account settings.
6.3 Deletion
You can request deletion of your account and associated data. Note that we may retain certain information as required by law.
6.4 Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your notification preferences.
6.5 Object to Processing
You can object to certain types of processing of your personal information.
To exercise any of these rights, please contact us at hi@zza.ai.
8. Children's Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hi@zza.ai, and we will delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our service after changes are posted constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: hi@zza.ai
We will respond to your inquiry within 30 days.
This Privacy Policy is effective as of the date stated at the top of this page. By using zza.ai, you acknowledge that you have read and understood this Privacy Policy.